Refund and Return Policy for Acharya Agency

At Acharya Agency, we strive to provide you with the highest quality products and exceptional service. We understand, however, that there may be instances where you need to return or refund a purchase. Please review our Refund and Return Policy below for more information on how we can assist you.

1. Returns

1.1 Eligibility:

To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging.

Returns must be requested within 5 days of the purchase date.

1.2 Return Process:

To initiate a return, please contact our customer service team at returns@acharyaagency.com with your order number and the reason for the return.

Our team will provide you with instructions on how to return the item.

1.3 Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.

1.4 Refund:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Refunds will be processed within 14 days of receiving the returned item and will be credited to the original payment method.

2. Exchanges

2.1 Defective or Damaged Items:

If you receive a defective or damaged item, please contact us at returns@acharyaagency.com with photos of the product and packaging.

We will arrange for a replacement or offer a refund for the defective or damaged item.

2.2 Incorrect Items:

If you receive an incorrect item, please contact us immediately, and we will arrange for the correct item to be sent to you.

3. Cancellations

3.1 Order Cancellation:

If you wish to cancel an order, please contact us within 24 hours of placing the order.

Cancellations requested after this period may not be possible if the order has already been processed.

4. Contact Us

4.1 Questions:

If you have any questions or concerns about our Refund and Return Policy, please contact us at returns@acharyaagency.com.

By making a purchase with Acharya Agency, you acknowledge and agree to the terms outlined in this Refund and Return Policy. This policy is effective as of 02-03-2024.